SHOULD I TAKE OUT INSURANCE
We strongly recommend that you insure your Jewellery as it is valuable and sentimental.
ARE YOUR DIAMONDS CONFLICT FREE
Yes. Our diamonds are supplied by the most respected diamond manufacturers who guarantee that these diamonds are conflict free and adhere to the World Diamond Council system of warranties guidelines.
ARE OUR DIAMONDS CERTIFIED
Yes, all our natural diamonds from 0.30ct and larger come with a GIA grading certificate. The GIA Diamond is the most trusted Diamond Certificate in the world and comes with the Identification number laser inscribed on the girdle of the diamond.
ARE OUR RING SETTINGS AVAILABLE WITHOUT CENTRE STONES
No, our ring settings are not available without the centre stones.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER
1) Depending on the pieces of Jewellery ordered. Estimated delivery is 4-8 weeks. As the majority of our pieces are handcrafted, please allow time for production
2) We do offer daily specials, sale items and occasionally clearance stock. The items are for immediate dispatch and will be shipped in 1-3 business days from order.
We accept payment by VISA, MASTERCARD, SHOPIFY PAY, APPLE PAY, GOOGLE PAY, AND PAY PAL.
MY PAYMENT IS NOT PROCESSING, WHAT IS THE REASON
It is possible that a declined payment is due to insufficient funds, an expired card or a security issue. We suggest you contact your provider.
HOW DO I CANCEL AN ORDER
Orders may be cancelled or refunded up to 3 hours after placing the order. Please refer to our refund policy.
HOW DO I TRACK MY ORDER
Once an order has been dispatched, we will send you a tracking number
DO WE TAKE TELEPHONE ORDERS
We do not facilitate phone orders. If you are experiencing difficulty placing an order, please contact our customer consultant on our chat line or email.
WHAT ARE YOUR WARRANTIES
We offer a 14-day money back guarantee (see policy under Terms and Services)
Love and Passion Jewellery offers a 7-year warranty against manufacturing faults. Any repairs or modifications made to any of our Jewellery by any other jeweller or person other than Love and Passion Jewellery voids the warranty.
WHY DO PRICES FLUCTUATE
Diamonds and Gemstones are traded in US Dollars are subject to changes in the exchange rate.
ARE YOUR DIAMOND PRICES COMPETITIVE
Our diamonds come directly from the manufacturing source, cutting out the middleman and offering diamonds directly to the public at wholesale prices.
IS OUR JEWELLERY AVAILABLE INSTORE
Not right now, we will advise should this change in then future
HOW ARE OUR PARCELS SHIPPED
For orders placed in Australia, our parcels are sent through Australia Post
For orders placed overseas, we ship with FedEx
For further information on deliveries please review our shipping policy.
WHAT CURRENCY CAN I PAY WITH
DO I HAVE TO SIGN FOR A DELIVERY AND WHAT HAPPENS TO A PARCEL IF I MISS A DELIVERY
Due to the high value of our parcels, a signature is required on delivery. If there is no one available to sign for the parcel it will be held at your nearest post office or depot and is to be collected with photo ID and signature.
DO WE SHIP TO PO BOXES
Yes we do ship to PO Boxes
WHAT COUNTRIES DO WE SHIP TO
Australia, New Zealand, United States, Canada, United Kingdom, Thailand, Singapore, Fiji, France, Sweden
Ireland, Netherlands, Philippines, Poland, Portugal, United Arab Emirates, Taiwan, Qatar, South Africa, Greece. Germany
Hong Kong, China, Malaysia, Hong Kong, Indonesia, Israel, Italy, Japan, South Korea, Spain, Switzerland, Cyprus
ARE DISCOUNTS AVAILABLE
Yes, please sign up to our exclusive offers and updates.